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 The Company
reserves the right to revise any of the terms and conditions
stated here and will come into effect 1 hour after posting.
No reservation
is considered as accepted until confirmed.
Calls may be
monitored and recorded in case we need to check we have
carried out your instructions correctly and to help us
improve our quality of service.
For the safety and security of our drivers we will not accept
any incoming calls from 'withheld' telephone numbers.
An additional
surcharge of 50% on the prices listed on this site may be
added on the following dates: 24, 26, 31 December as well
as 1 January. Christmas Day will be charged at double rate.
An additional
surcharge of up to 20% on the prices listed on this site may
be added when making a journey to any sporting or musical
event. ie. Twickenham, Wembley, Epsom, Fulham.
The online discount
to/from any London Airport only applies when booking a return
journey and paying cash to
the driver.
There may be an
additional charge if the passenger has to make a stop on the
way of the journey (minimum £2) or any other diversion on the
way. The drivers are competent and have a good working
knowledge of London and strive to take the shortest possible
route on that specific day. If you may need to make another
stop on the way ,then it is up to the discretion of
the driver to see if it is possible to comply with the
request, they might need to pay cash for it and sign with the
driver.
Where the
Company has quoted a price for the service other than in
accordance with the Company’s published price list the price
quoted shall be valid for 24 hours only or such other time as
the Company may specify.
At the airport
we include 40 minutes waiting time ,for free ,once the flight
has landed, and thereafter the charge will be £18 per hour.
At a pickup from within London (residential address) we allow 5
minutes waiting time from the time the passenger has made the
booking for, and thereafter £18 per hour waiting time This
mean our fares are based on a direct trip with passengers
being ready to travel at the time and place as specified.
We do monitor
the flight for any delays and there will be no extra cost to
the passenger if the flight has been delayed. If the passenger
misses the flight coming into one of the UK airports, the
passenger has to call us immediately and there will be no
extra cost involved if the passenger calls at least 1 hour
before the scheduled arrival of that flight with their
reference number.
Cancellations informed between 3 and
12 hours prior to time of
journey mean that a £5 cancellation charge will be incurred.
Cancellations informed between 3 and 1 hours prior to the
journey will incur 25% of the booking price. Cancellations not informed up to 1 hours prior to time of
booking may incur 100% of the booking price.
All payments
can be made in cash or credit card. In the case of credit card
your card will be charged before or on the day of the journey.
In the event of a cash booking you may pay the driver cash (GBP),
but the card details will only serve to secure the booking, or
may be charged for instances of a cancellation or ‘no
show’, however the company reserves the right to refuse
payments by card and insist upon cash payments only.
If we pick up
from a UK address the driver will wait up and till 30 minutes
after the time the booking was made for. If we are unable to
make contact with the passenger (ringing the doorbell and
calling the contact phone number) we will pull the driver away
and the passenger will be responsible for the full cost.
At
the airport the driver will go in 30 minutes after
international/ intercontinental flights and 20 minutes after
European flights (unless the passenger has specified
otherwise) He will wait at the information desk in the
arrivals terminal. If the driver fails to make contact the
driver he will put a call out for the passenger. If the
passenger fails to show or contact us 30 minutes thereafter we will pull the
driver away and the passenger will be liable for the full
price.
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