Frequently Asked Questions
How do I get a quote or make a
booking?
Where do I meet my Driver at the Airport?
What happens if my flight arrives late?
What If my flight is
cancelled or I miss my Plane?
How long will the driver wait for me?
How do I pay for my journey?
Can you provide a baby seat?
Must all bookings be made in advance?
Do you have account facilities?
Do you arrange other transfers apart from
airport trips?
How do I get a quote or make a booking?
Getting a quote or making a booking request
couldn't be easier.
You have 4 easy options:
4- By sending a Text message to 07918632160
your mobile number you
use to make a booking has to be registered with SCS
Click Here to Register
We can then give you a speedy quote or
confirm all booking and travel details.
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Where do I meet my Driver at the Airport?
1- At
the information Desk (recommended)
Your
Driver will await your arrival at the Airport Information Desk
at the time of your request with a sign bearing 'Surrey Car Service' and or your
name. Please note the passenger is liable
for the
car park fee, this is extra to the journey fare quoted.
2-
Meeting outside the terminal
( Mobile number required)
a- If you have no luggage (business
travel) we recommend that you request
your driver
be outside the terminal 15 or 30 minutes after your flight has landed.
b- If you have luggage
we recommend that
you request your
driver be outside 45 or 60 minutes after your flight has landed.
Please
note that waiting time charge apply after
the time requested £1.50
for Each 5 min
The Driver will contact you on the
mobile number provided (Please ensure you switch your mobile on
ASAP after landing). At Heathrow the driver will normally try to
pick you up at the same place as where we drop you see below:
|
Heathrow
T1 |
Lane 3 or
Lane 4 Outside Departure |
|
Heathrow T2 |
At the
Departure |
|
Heathrow T3 |
At the
Departure next to the Valet Parking |
|
Heathrow T4 |
At the
Departure next to the BA Express Parking |
|
Heathrow T5 |
Inside
only at the Airport Info Desk |
|
Gatwick S |
Drop off
Point next to the Car rental |
|
Gatwick N |
Outside
the Arrives next to the car Rental |
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What happens if my flight arrives late?
Our standard procedure involves monitoring all
flight arrival times. Regardless of late or even early arrival,
your driver will be there!
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What If my flight is cancelled or I miss my
Plane?
If your
flight is cancelled or you miss your flight it is your
responsibility to inform us ASAP or you may be liable for the full
fare.
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How long will the Driver wait for me?
In relation to an Airport meeting, once the
allotted 40 minutes waiting time has expired, your Driver will
make extensive enquiries at the Airport (with Customs; your
Airline; Airport information's paging system) before referring
back to our office where further inquiries will be made. Only then
will the Driver be authorised to leave the terminal.
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Payment
How do I pay for my journey?
There are 2 simple ways of paying for your
journey. You can pay by:
1. Cash Sterling (£)
2. Visa, MasterCard and Maestro in advance,
subject to an 10% handling fee.
3-Paying
with PayPal - it's fast, and secure!,
subject
to an 10% handling fee.
Can you provide a baby seat?
Yes, we have front facing baby seats suitable
for children between 1 and 4 years old
Mini cab vehicles are exempt from the law which
requires children over 5 to be in a special seat.
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Must all bookings be made in advance?
It is advisable that bookings are made at least
24 hours before your journey. Although last minute bookings can be
accommodated.
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Do you have account facilities?
Account facilities can be arranged subject to
status. Just contact us through either of the following methods:
By telephone on +44 (0)20 8481 00 33, by fax on +44 (0)20 8751
8798, or you can email us at the following address info@surreycars.eu.
or Click
Here
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Do you arrange other transfers apart from
airport trips?
Yes, we can arrange weddings, shopping trips,
sightseeing tours, transport for a series of business visits and
meetings. We provide prestige vehicles from executive saloons and
MPV's for individual journeys or on an hourly or daily rate basis
- at VERY competitive rates!
Test
CONTACT US
TELEPHONE NO 0208 481 00 33
EMAIL ADDRESS: info@surreycars.eu |
